Terms and Conditions
1. Introduction
Please read these Terms and Conditions (“Terms of Sale”) carefully before purchasing any products from our website.
By placing an order on aesculusclinic.com, you agree to be bound by these Terms of Sale. If you do not agree, please do not proceed with your purchase.
2. Interpretation
In these Terms of Sale,
“we”, “us”, and “our” refer to Aesculus Clinic, the operator of aesculusclinic.com; and
“you” and “your” refer to the customer purchasing products from our website.
Our contact details are:
Aesculus Clinic
Email: contact@aesculusclinic.com
3. Order Process
The display of products on our website constitutes an invitation to treat; your order represents a contractual offer. No binding contract will exist between you and us until we send you an order confirmation email.
To place an order, you must:
Add the products you wish to purchase to your basket and proceed to checkout.
Enter your details and delivery address, or log in to your existing account.
Confirm your order details and consent to these Terms of Sale.
Enter payment details and complete the checkout process.
Receive an order confirmation email from us acknowledging your order.
We recommend printing or saving a copy of these Terms for your records. All contracts are concluded in English.
Before placing your order, you will be given an opportunity to review and correct any input errors.
4. Products
We offer a range of professional skincare and wellness products for sale.
Full product details and ingredients are provided on the individual product pages.
If you have allergies or medical conditions, please check product descriptions carefully and consult a healthcare professional before use.
5. Price and Payment
Prices for products are clearly stated on our website and include VAT (where applicable).
You may be required to pay a delivery fee, shown during checkout before you complete your purchase.
Payment must be made in full at the time of order using one of the accepted payment methods displayed at checkout (e.g., debit/credit card, PayPal, or other secure payment gateways).
We reserve the right to update prices at any time, but such changes will not affect confirmed orders.
If payment is not received in full, we may cancel your order and withhold the products.
6. Your Warranties
By placing an order, you confirm that:
(a) You are at least 18 years old and legally capable of entering into binding contracts;
(b) All details you provide are accurate and complete; and
(c) You can accept delivery at the address you have provided.
7. Delivery Policy
We will deliver the products to the delivery address you provide when placing your order.
We aim to dispatch orders within 3–5 working days of confirmation. However, delivery times are not guaranteed and may vary depending on location or courier service.
If delivery is unsuccessful and your order is returned to us, a £5 administration fee will be deducted from your refund to cover incurred costs.
Couriers will make reasonable attempts to deliver and may leave a calling card. If delivery is attempted three times unsuccessfully, the order will be returned to us, and a refund (minus the £5 fee) will be processed.
8. Risk and Ownership
Ownership and risk of the products pass to you once the order has been delivered to your address or collected by you.
9. “Cooling Off” Period – Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 7 calendar days from the date you receive your products.
To cancel, please email us at contact@aesculusclinic.com stating your order number and reason for return.
You must return the products promptly, in their original packaging and unused condition.
Returned items are inspected before a refund is processed.
Refunds will include the cost of the product but exclude delivery charges. You are responsible for return postage costs unless the item is faulty.
Please note:
Opened, used, or tampered products cannot be returned for hygiene and safety reasons.
Digital downloads or eBooks are non-refundable once accessed or downloaded.
10. Statutory Rights
Nothing in these Terms affects your statutory rights under UK consumer law.
If you receive a faulty or damaged product, please contact us within 7 days of receipt for assistance.
11. Returns and Refunds
Returns
If you are not satisfied with your purchase, you can return unopened and unused products within 14 days of delivery.
Please email contact@aesculusclinic.com to initiate a return and receive instructions.
Due to hygiene and safety standards, opened or used items cannot be returned or refunded.
Refunds
Once returned items are received and inspected, we will issue a refund to your original payment method (excluding original shipping costs).
If the goods are found to be faulty, a full refund including delivery costs will be issued.
12. Limitations and Exclusions of Liability
Nothing in these Terms will:
(a) Limit or exclude liability for death or personal injury caused by negligence;
(b) Limit or exclude liability for fraud or fraudulent misrepresentation;
(c) Limit or exclude any liability that cannot be excluded under UK law.
We are not liable for:
Losses caused by events beyond our reasonable control (e.g., courier delays, force majeure);
Business losses such as lost profits, revenue, or goodwill;
Allergic reactions or misuse of products where full product information was provided.
13. Personal Data
Your personal data is collected and processed in accordance with our Privacy Policy.
By placing an order, you consent to such processing and confirm that all data provided is accurate.
14. Variation
We may revise these Terms of Sale at any time without prior notice. The version applicable to your order is the one in effect at the time you placed it.
15. Invalidity
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
16. Assignment
You may not assign or transfer your rights under these Terms without our prior written consent.
We may assign or subcontract our obligations without notice, provided your rights are not affected.
17. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Aesculus Clinic in relation to your online purchase.
18. Governing Law and Jurisdiction
These Terms are governed by English law.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Aesculus Clinic
Email: contact@aesculusclinic.com
Website: www.aesculusclinic.com